Q: Are your jewelry pieces made of real sterling silver?
A: Yes, all our silver jewelry is crafted from 925 sterling silver, meaning it contains 92.5% pure silver and 7.5% alloy for durability. Each piece is stamped with “925” for authenticity.
Q: Do you offer gold-plated jewelry?
Yes, some of our products are made of silver plated with 14K/18K gold.
Q: Can I adjust the necklace length?
A: Most necklaces come with an adjustable chain or extension. Check product descriptions for details.
Q: Where do you ship?
A: We offer worldwide shipping. Delivery times vary by location (typically 7-15 business days).
Q: What shipping methods do you use?
A: We ship via DHL, FedEx, UPS(fast shipping), and local postal services(standard shipping), with tracking provided.
Q: Can I cancel or modify my order?
A: Contact us within 24 hours of ordering at vlsjewelleryofficial@gmail.com. Once shipped, changes cannot be made.
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused items in original packaging. Custom-made pieces are final sale.
Q: How do I initiate a return?
A: Contact us with your order number and reason for return. We’ll provide instructions.
Q: Who covers return shipping costs?
A: Customers are responsible for return shipping unless the item is defective or incorrect.
Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal.
Q: Is my payment information secure?
A: Yes, we use SSL encryption and trusted payment gateways (Stripe, PayPal) for secure transactions.
Q: Do you accept custom jewelry requests?
A: Yes! Contact us at vlsjewelleryofficial@gmail.com/WhatsApp with your design ideas.
Q: Do you offer wholesale pricing?
A: Wholesale inquiries are welcome. Contact us for a wholesale catalog and MOQ details.
